new service

[Plumber73]

i just opened an account today october 8 2025 with public mobile. i chose and paid for the $35 canada wide plan. now its saying that my plan expired today oct 8 2025 and i have to pay again.  whats going on

[Plumber73]

yup tried that too. thanks tho

[Handy1]

@Plumber73  Did you reboot the phone already ? Try that if you haven’t yet first 

[Plumber73]

yes i did and they are checking into it. thank you

[softech]

Is your service working ?  Did you use the PM app and got to Step 6 to finalize the activation??

If you did but no service, message support agent for help

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there