new acct issue

[kieranjcampbell]

good morning,

i have made a new account by first putting my phone number in and now i cant login with my email.

i would like help recovering my account or dissociating the acct that i made with my phone number.

thx

[gpixel]

@kieranjcampbell it does have the capability. I've tried it. this procedure weeds out the fraudsters. if you know your pin it makes things even easier. 

[dabr]

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@kieranjcampbell wrote:

the system is saying that my phone number is associated with an account, but then when i try to login, it doesn't recognize my email address.

Ive tried to SIMon but i dont think it has the capability that i require

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@kieranjcampbell   You can try private messaging Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kieranjcampbell]

the system is saying that my phone number is associated with an account, but then when i try to login, it doesn't recognize my email address.

Ive tried to SIMon but i dont think it has the capability that i require

[will13am]

@kieranjcampbell , check your inbox for a welcome email. It is possible that the account set up may not have completed if you did not receive the welcome email.  

[gpixel]

@kieranjcampbell why were you trying to create a new account? were you trying to change your email address? only customer support can change your email

contact customer support here to fix your account

type "account password" then (use the chat bubble options, then click "submit a ticket, click me" option)

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

[dabr]

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@kieranjcampbell wrote:

good morning,

i have made a new account by first putting my phone number in and now i cant login with my email.

i would like help recovering my account or dissociating the acct that i made with my phone number.

thx

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@kieranjcampbell   You may be locked out due to too many attempts.  Wait one hour before retrying and then make sure to clear your cache/cookies and use a different browser with private/incognito mode enabled.

If you're still having problems then submit a ticket to moderators via SIMon chatbot ? mark bottom right of your screen and ask fro assistance.

Edit: If you're unable to see the chatbot link on your screen try this: https://publicmobile.ca.ada.support/chat/