network issue/probleme connexion reseau

[luluvannary]

Bonjour a tous,

cela fait deux jours que mon telephone ne reconnait plus le reseau et je ne suis donc plus en mesure de passer et recevoir appels ou message texte - et ce meme apres avoir retire et remis la batterie, carte SIM.

Est-ce un probleme generalise ? Quelqu;un a aussi rencontre ce probleme?

Merci par avance!!

Hi everyone,

It has been 2 days, my phone is no longer able to connect to the network and therefore I cannot call, receive calls, text - even if I already removed and put back the battery, SIM card.

Does anyone also encontered this issue or is it just me ?

Thanks in advance for any help!! I really need my phone !!

[deltatux]

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@luluvannary wrote:

I am using a Samsung Galaxy S4

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@luluvannary, since it's an Android, I can only provide you the instructions based on stock Android as I run stock Android on my OnePlus One. These instructions are for Android 5.x, Samsung reorganizes their settings slightly differently but it goes something like this:

• Go to Settings
• Under Wireless & Networks click More
• Select Cellular Networks
• Select Network operators
• Let it scan
• When Public Mobile pops up, just click it and have it register manually.

That should lock your device on to the network until you repeat the process and hit Automatically.

[luluvannary]

I am using a Samsung Galaxy S4

[deltatux]

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@luluvannary wrote:

Hi both,

I paid my monthly plan so should be active. I just checked my phone and the network is back... it happenned the same yesterday

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@luluvannary, sounds like it could be an automatic registration issue. Try going into the network settings on your device and do a manual network registration.

I don't know what device you're using so I can't give you the instructions for that.

[luluvannary]

Hi both,

I paid my monthly plan so should be active. I just checked my phone and the network is back... it happenned the same yesterday

[Luddite]

@luluvannary I believe @deltatux meant that you should log into your self serve account to be sure the status is "active" and that no unpaid amounts are showing.

[luluvannary]

Hi Deltatux,

Thanks for your answer but I am not sure to understand your question. My PM account is active as I paid my month plan. However if this info helps you, my phone doesn't recognize the SIM card (parameters->mobile networks->"Insert SIM card to access network services") but the SIM is actually there.

[deltatux]

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@luluvannary wrote:

Bonjour a tous,

cela fait deux jours que mon telephone ne reconnait plus le reseau et je ne suis donc plus en mesure de passer et recevoir appels ou message texte - et ce meme apres avoir retire et remis la batterie, carte SIM.

Est-ce un probleme generalise ? Quelqu;un a aussi rencontre ce probleme?

Merci par avance!!

Hi everyone,

It has been 2 days, my phone is no longer able to connect to the network and therefore I cannot call, receive calls, text - even if I already removed and put back the battery, SIM card.

Does anyone also encontered this issue or is it just me ?

Thanks in advance for any help!! I really need my phone !!

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Hi @luluvannary,

Is your account status listed as active or suspended for all your services at the moment?