need help with volte

[Loucid]

my phone has volte but public mobile doesn't recognize it. 

[hTideGnow]

HI @Loucid 

You might have a 4G/5G phone, and a 4G/5G plan and using 4G/LTE/5G for data,  and your phone might support VoLTE,  But PM has a VoLTE whitelist and only phones on the list can use VoLTE.   

Since you got that text, your phone likely is not on the VoLTE whitelist.  If that is the case,   while you are using 4G or LTE or 5G for data, when you are making calls, the system will ball back to 3G for voice calls. 

When the 3G network ends, you won't be able to use any network for calls with your current phone

So, what phone do you have? and which province?

check if your phone can use VoLTE using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

[BKNS27]

@Loucid 

Along with VoLTE setting. Your phone also needs to be on the PM whitelist of approved phones to work on PM.

[Sansan]

Yes it might have VoLTE,  but not all VoLTE enabled phones will work on Public Mobile's network. 

Did you check your phone to see if it's compatible? If not, no choice but to pay the fee for now and purchase a new phone soon to continue using it.

https://www.publicmobile.ca/en/get-help/articles/volte