need a reset

[Healthynut]

My umidigi phone wont get data since I had to do a factory reset, this has happened before and it worked after it was reset on the public mobile side. same when i first bought it.

[softech]

@Healthynut 

you can make an APN change yourself and it will work without PM agent resetting it

Compare the APN settings below, try to update it and save:

APN: SP.MB.COM
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D      (or try:   4D4F)

[Healthynut]

Thank you

[hairbag1]

@Healthynut 

to engage with Customer Support, click the orange bubble on lower right side of the page to start the process.