my phone doesn't work properly and I want to activate the warranty

[hTideGnow]

HI @Hanic   no need to "activate", it is there

Has it been 30 days yet?  If so, you might consider to do a refund first and buy another one after

Either way, open ticket as advised above.  Once they have the ticket, they will tell you where to bring for service.  

[Hanic]

Check if your phone is compatible with PM first: https://publicmobile.ca/en/bc/get-help/articles/check-your-phones-compatibility.

If not, change your phone.

If yes, try your phone with other sim cards. If other sim cards are not working as well, return it. If other sim cards are working, contact PM for a new sim card.

Hope it helps😉 

[will13am]

@William16 , this is the help article concerning troubleshooting phone problems.  Give these a try first.  Maybe the issue is small.  

https://www.publicmobile.ca/en/on/get-help/articles/phone-troubleshooting-tips

[computergeek541 · Accepted solution]

Is this a certified pre-owed phone purchased from Public Mobile.  If you've had it for less than 30 days, you can return it for return or exchange.  Please open a ticket using the chatbot and ask a customer support agent for help:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you've had the device longer than 30 days, Please contact a Telus retail store that handles warranty issue or contact Mobile Klinik for warranty repair options.