Community

tvgbac1990 · ‎09-06-2018

I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca". Then I called *611 and it didn't work either. After that, when I trying to Login to my Account, it was not possible, just a message said "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." At this moment my cellphone is "No Service", for this reason I'm looking for help.

ShawnC13 · ‎09-07-2018

@tvgbac1990, thinking about this more and what has happened around here recently were you offered a koodo migration offer? I wonder if someone has used your number to get the plan then tried to port it ( I know they would need more info but a started port may cause this)

Just some thoughts as to why it would stop suddenly andnot have access to your account. Have you tried calling your number?

* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

mimmo · ‎09-07-2018

@krazykiwi not sure why you are bringing me into this discussion. I only answered the posters question on how to contact the mods. but since you asked...

when i read the orriginal post and your answer i thought your answer was incorrect. payment was made on aug 7 and service was working till today. what i found starnge was that 611 did not work nor did logging into selfserve (this happens i believe when the account is acually ported out or passed >90 day of suspension)

now to your question about i believe this specific wording "I think you may need to pay attention to the details in the post" i dont find it agressive or offensive, your reply though i felt was a little excessive.

glad you are still posting and hopefully everyone learns something from this.

just my 2cents since you asked.

krazykiwi · ‎09-06-2018

@ShawnC13 wrote:
@krazykiwi@, @Don't stop posting because of my comment. Glad to hear a much more respected Oracle bravoed your post. My intention isn't too have people leave so I can keep my reward, my intention is to have people pay attention and really try to understand the issue with their response. Lately this forum has been flooded with incorrect information that has made it very hard for people to get correct information and a quicker resolution to the issue that is all.

As a service that is online only where customers can provide basic service it is imperative that we all are giving out correct and accurate information. This service will only be as good as the information we provide.

From a less respected Oracle

Although I see your point of view to the issue and in hindsight it is probably what the individual had happen, I never gave any incorrect information. Due to a lack of response we still don't know if my interpretation is correct or yours and regardless who is correct we both ended up pointing the individual to the same resolution. Thus there was no need to rudly and amorally tell me to pay attention.

I agree with you about accuracy of the service being vital to the quality of the forum but if there are misinformed people out there posting solutions, there are much more professional ways of addressing those situations.

I got to say if you had applied a little bit of the respect and politness you displayed in this post, in your previous, I would not have been offended wouldn't you agree @mimmo

ShawnC13 · ‎09-06-2018

@krazykiwi, @Don't stop posting because of my comment. Glad to hear a much more respected Oracle bravoed your post. My intention isn't too have people leave so I can keep my reward, my intention is to have people pay attention and really try to understand the issue with their response. Lately this forum has been flooded with incorrect information that has made it very hard for people to get correct information and a quicker resolution to the issue that is all.

As a service that is online only where customers can provide basic service it is imperative that we all are giving out correct and accurate information. This service will only be as good as the information we provide.

From a less respected Oracle

* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

krazykiwi · ‎09-06-2018

@ShawnC13 wrote:
@krazykiwi wrote:
@tvgbac1990 wrote:
I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca". Then I called *611 and it didn't work either. After that, when I trying to Login to my Account, it was not possible, just a message said "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." At this moment my cellphone is "No Service", for this reason I'm looking for help.
It appears as though your payment hasn't gone through but it should have 90 days before it was cancelled. Best to contact the Moderators with a private message. Include your account number, phone number and 4 digit pin number and a good explanation of what has happened.
I think you may need to pay attention to the details in the post. Payment was made August 7 for a90 day plan (renewal beginning of November) and service was working today, so payment was accredit back in August.

To me it almost seems like your plan got changed to a 30 day plan on your last renewal. @mimmo had given you the instructions to contact the mods and they will look into it for you.

I did not assume just because the plan was paid for on August 7th that that was when it was due, but if you want to make that assumption than go right ahead, I would never chastise you for it. Personally if I wasn't on autopay then I would ensure well in advance of the due date that the funds were there for renewal which is what I ASSUMED had happened and with that assumption the renewal date was today and if, like I said, the payment wasn't processed correctly then it would have stopped working today.

So far as "pay attention to details" goes, there wasn't a whole lot of details supplied and just because I interpret what was wrote differently than you, that does not give you the right to call me out in this forum. This is described has a friendly helpful form but that is not what you are making it by that type of derogatory comments. Maybe you think being an Oracle gives you the right to respond however you feel like but I doubt that is one of the extra perks that PM delivers with that title.

You will be glad to know that you will not be seeing anymore response's from me on this form, but maybe that is your plan, keep everyone else from making replies so you can keep your rewards status up.

@CS_Agent

BTW another much more respected Oracle and the author of the post "bravoed" my response!

krazykiwi · ‎09-06-2018

@ShawnC13 wrote:
@krazykiwi wrote:
@tvgbac1990 wrote:
I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca". Then I called *611 and it didn't work either. After that, when I trying to Login to my Account, it was not possible, just a message said "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." At this moment my cellphone is "No Service", for this reason I'm looking for help.
It appears as though your payment hasn't gone through but it should have 90 days before it was cancelled. Best to contact the Moderators with a private message. Include your account number, phone number and 4 digit pin number and a good explanation of what has happened.
I think you may need to pay attention to the details in the post. Payment was made August 7 for a90 day plan (renewal beginning of November) and service was working today, so payment was accredit back in August.

To me it almost seems like your plan got changed to a 30 day plan on your last renewal. @mimmo had given you the instructions to contact the mods and they will look into it for you.

I did not assume just because the plan was paid for on August 7th that that was when it was due, but if you want to make that assumption than go right ahead, I would never chastise you for it. Personaly if I wasn't on autopay then I would ensure well in advance of the due date that the funds were there for renewal which is what I ASSUMED had happened and with that assumption the renewal date was today and if, like I said, the payment wasn't processed correctly then it would have stopped working today.

So far as "pay attention to details" goes, there wasn't a whole lot of details supplied and just because I interpret what was wrote differently than you, that does not give you the right to call me out in this forum. This is described has a friendly helpful form but that is not what you are making it by that type of derogatory comments. Maybe you think being an Oracle gives you the right to respond however you feel like but I doubt that is one of the extra perks that PM delivers with that title.

You will be glad to know that you will not be seeing anymore response's from me on this form, but maybe that is your plan, keep everyone else from making replies so you can keep your rewards status up.

@CS_Agent

BTW another much more respected Oracle and the author of the post "bravoed" my response!

ShawnC13 · ‎09-06-2018

@krazykiwi wrote:
@tvgbac1990 wrote:
I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca". Then I called *611 and it didn't work either. After that, when I trying to Login to my Account, it was not possible, just a message said "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." At this moment my cellphone is "No Service", for this reason I'm looking for help.
It appears as though your payment hasn't gone through but it should have 90 days before it was cancelled. Best to contact the Moderators with a private message. Include your account number, phone number and 4 digit pin number and a good explanation of what has happened.

I think you may need to pay attention to the details in the post. Payment was made August 7 for a90 day plan (renewal beginning of November) and service was working today, so payment was accredit back in August.

To me it almost seems like your plan got changed to a 30 day plan on your last renewal. @mimmo had given you the instructions to contact the mods and they will look into it for you.

* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

mimmo · ‎09-06-2018

@tvgbac1990

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

tvgbac1990 · ‎09-06-2018

How can I contact the Moderator Team?

KMG · ‎09-06-2018

I think you need to contact the Moderator Team for them to look into the status of your account. It sounds like it was disabled for some reason.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

krazykiwi · ‎09-06-2018

@tvgbac1990 wrote:
I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca". Then I called *611 and it didn't work either. After that, when I trying to Login to my Account, it was not possible, just a message said "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." At this moment my cellphone is "No Service", for this reason I'm looking for help.

It appears as though your payment hasn't gone through but it should have 90 days before it was cancelled. Best to contact the Moderators with a private message. Include your account number, phone number and 4 digit pin number and a good explanation of what has happened.

Community

my cellphone number is not working