my cellphone does not recognize my sim after activation , what's can I do

[faustinkat]

I just activate my Sim, but to my surprise my cell phone does not  recoginize my sim after activation,  what's can I do ?

[Lieux]

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@Miky wrote:

if it is the older phone may not operate, check your network connection type, you may see several network available. choose the public mobile network, also type of connection such as gsm and hspa and dsm, , it you did not get results, the kiosk at the wow are very great, check with them, I had similar issues , I could not use my older HTC phone due to incompatiblity . I changed to a newer phone it worked great. good luck 

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Miky look at the date on this thread.... I hope everything is fine now...

[Miky]

if it is the older phone may not operate, check your network connection type, you may see several network available. choose the public mobile network, also type of connection such as gsm and hspa and dsm, , it you did not get results, the kiosk at the wow are very great, check with them, I had similar issues , I could not use my older HTC phone due to incompatiblity . I changed to a newer phone it worked great. good luck 

[Martin]

Hello,

Are you using a NEW Public Mobile SIM, or is the card the same one that you used when you were with PM before switching to Koodo? If if is the same card, it was deactivated when you left PM for Koodo. If this is the case, click Contact Us on this site's homepage. Another page will open with Email Away on it. Click that. Another page will open with radio buttons on it. Select the buttons that are relevant, and a web form will appear. Complete and submit it. Ensure that you state the size of SIM card that you want. In approximately 2 weeks, the card will arrive by postal mail.

Unlocking your phone is unnecessary if you were using it with Koodo. PM/Koodo/Telus all share the same network and the same frequencies.

[faustinkat]

This Mortorola G is from Canada, I was using it with PM before I  switch to Koodo and now I came but to PM  with same tell unfortunetely it does not  recognize my sim after activation, do I need still to unlock it ?

[chukdefatey]

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@faustinkat wrote:

my phone is motorola G

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Is your Motorola G from Canada of the US? If it's not then it won't work. If it is and its not from Telus or Koodo then Did you have it Unlocked?

[DK]

Hi have you tried the sim in another phone or another Telus branded sim in your phone to see if its not the sim or the phone that is acting up?

Is the sim inserted correctly?

Thanks

[faustinkat]

my phone is motorola G

[Cyber]

@faustinkat,

Did you try to reboot your phone ?

What is the make and model of your phone ?

Your mobile must support these frequencies  :


3G UMTS/HSDPA = (850MHz / 1900MHz)

4G LTE Band 4 = (2100MHz / 1700MHz)

4G LTE-Advanced = 700MHz (not yet launched by Telus/Bell)