my account is a lock

[kabaria585]

hello

public mobile

my account is lock so what can i do?

thanks

[Luddite]

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@kabaria585 wrote:

hello

public mobile

my account is lock so what can i do?

thanks

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Wait a couple of hours, try the account reset function using your browser's private/incognito mode: https://selfserve.publicmobile.ca/forgot-password/.

• If that fails, you will need to submit a ticket. To get a ticket: click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

• If you are having problems using SIMon contact the moderators directly through private message here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 In theory this takes longer than using SIMon.

[Quigley · Accepted solution]

@kabaria585  Please use the chat bubble at the page bottom right corner to get a ticket for help with that problem from one of the Public Mobile moderators.