mobile network

[yanghao941le]

My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?

[gblackma]

Do you even have to do that? Are you using internet on your PM phone right now?

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@Rolando wrote:

What if I am using another network and I want to go back to public mobile network to use the internet how do I do that?

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[Rolando]

What if I am using another network and I want to go back to public mobile network to use the internet how do I do that?

[Rolando]

Where to go to enable my phone to use the he Internet. When I went to access point the access button is not doing anything.

[gblackma]

@Rolando  I gather you activated your account, everything on your phone works. And that you have not used all the data on your account. So just enable data on your phone. And you should be able to connect to the internet. 

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@Rolando wrote:

How the get back to public mobile network and use the internet 

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[Rolando]

How the get back to public mobile network and use the internet 

[geopublic]

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@yanghao941le wrote:

My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?

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@yanghao941le  What's the model of the phone? Some models of Asus do not allow you to add the correct APN setting Is it a ZenFone?

[mojorising]

Did you just port your number over to PM? Did you put in the apn settings for data?

All little more detial will probably help.

You can find the apn settings at the link below.

https://apn-canada.gishan.net/en

[RobertQc]

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@yanghao941le wrote:

My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?

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@yanghao941le 

If you are sure there is data available in your plan and its not all used up then go into network settings and make sure "mobile data" is enabled. Restart your phone. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE. 

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.