mobile data

[mchepesuik]

hello

I am a new subscriber....please tell me why my mobile data is not working.  Do I need to set something up?  WiFi is working, but I need mobile data too!

thank you

[softech]

@mchepesuik 

can you confirm what phone do you have?

Try Reset network settings after a device reboot.
For most Android phones, this can be done by going  to Settings > System (or General Management) > Reset options > Reset network settings

if the data still does not work, go to the APN screen, select the default APN profile and click Edit.   Compare below and update:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D      (or try:   4D4F)

[mchepesuik]

no

[mchepesuik]

i found APN settings....not sure how to adjust.  Right now it says telus...I have never used telus as a mobile server!

[Dunkman]

@mchepesuik 

Is talk and text working?  

Which model phone are you using? If android, may need to adjust APN settings. 

[BKNS27]

@mchepesuik 

Is Roaming enabled on the phone settings?

If it is then you need to reset the Network setting on your phone but you will need to re-enter your home wifi when it is reset.