missing funds

[RC70]

Why is my account missing a month's worth of funds?

[RC70]

I meant missing funds. I always keep a months payment ahead of time to cover the overlap between when my subscription needs renewing and when I can add funds to my account. Everything has been fine until this month; the money is just gone. No, I haven't used it. When I try to access my payment history, it only shows last month. I've also had issue accessing other areas of my account (I.e. data usage, profile, etc). When I access my profile, there is nothing there although i've been a customer for 15 years. Everything is gone.

[hTideGnow]

hi @RC70 

you meant Available Funds missing or rewards?  You might want to tell us more details

and if you think Available funds are missing, they likely been used.  Check Payment history.  Maybe post screenshots of last couple months of transactions on Payment history page and we can help

if you meant rewards, rewards system has changed couple times in the last little while.  Maybe that is why you think "missing funds"