long distance

[telecom]

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

[esjliv]

---

@telecom wrote:

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

---

@telecom 

If the call still completes, you can ignore that message.

If the call does not go through and a reboot does not help, try toggling to airplane mode for a minute, then back to regular mode.

Perform a reset of your network settings on your device.

It may be somewhere here:

1. From a Home screen, swipe up or down from the center of the display to access the apps screen. ...
2. Navigate: Settings > General management. ...
3. Tap Reset network settings.
4. Review the info then tap Reset settings. ...
5. To confirm, review the info then tap Reset.

[pkaraa]

Try taking out SIM after turning off the phone and re-seat the SIM and turn the phone on.

[t_p · Accepted solution]

---

@telecom wrote:

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou 

---

Just disregard the warning message.

[hTideGnow]

@telecom   Your plan is not $15 plan, right?

 try to put a 1 in front of the 10 digits number and see if the call goes through

If not, try to reboot the phone and see if it works. 

[Anonymous]

@telecom 

at public mobile Prepaid Service No fees extra charges,

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

and Reboot your phone. to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Good luck and enjoy the service