yesterday
can't log on to my account, get a black screen with forbidden a1, also won't log into phone app.
help
hi @RUSTY-STEELE
did you call the number I sent you?
Also, message support using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
24 hours and Public Mobile was still not working, no human to talk to, made a mistake to move, cost me $50. Oh well.
I gave up with Public Mobile, went back to Fido, up and running in less than 30 minutes.
yesterday - last edited yesterday
@RUSTY-STEELE wrote:where is your link??
where is your link??
The link is in the previous message. Also, please note that the link isn't to htidegnow as this member doesn't work for Public Mobile (and neither do I). The link that was provided earlier is to the member CS_Agent.
hi @RUSTY-STEELE no more Chabot, use my link to message support agent and get it resolved in an hour
Tried that spent 1 hour going round with a chat bot, changed passwords, deleted the app and reinstalled.
the only thing that works is texting, no data, no talk. I think I made a mistake.
hi @RUSTY-STEELE try using the PM app, try using Incognito/private/secret mode on your browser
if they both fail, ask OM support agent to help by message them
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
