log in trouble

[wendybadley]

my acct is suspended because of master card problems but the email attached to my acct is no longer active so i can't verify my identity.

how do i proceed?

[Timer]

@wendybadley 

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

until the system complete updated soon,

[computergeek541 · Accepted solution]

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@wendybadley wrote:

my acct is suspended because of master card problems but the email attached to my acct is no longer active so i can't verify my identity.

how do i proceed?

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To regain access to your account, please open a ticket with a customer support agent through the chatbot at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After loading the chatbot, you can type in something such as "change self-serve e-mail address".

For now, you can make a manual payment by purchasing a voucher either from a store or from recharge.com.

[Timer]

@wendybadley 

contact to support team by send a private message  CS_Agent 

to them give othe option to verify your identity.