Hi. I can't seem to log in to my account. at first it kept saying that the password is incorrect. I changed the password. but it seems like I do not have an account. after logging in, i get the message to complete activation. and 2 options. resume activation or go to login. if I click on go to login, I am just redirected to login page and then the same page shows up. it's just a loop. and if I go to resume activation, I am asked to select a SIM. I chose the option that I already have a SIM. then I am asked to enter the SIM number. and I get the message that the SIM is Invalid. I have been a public mobile user since 2018. but it looks like my account is that of a new user who needs to buy a subscription. I have tried logging in through mobile app. but I got error saying: Unknown request failure. I am out of country for now. I reset my password with email by clicking on resend code since I can't receive any calls and texts out of the country. I want to keep my number activated. thanks. please help me.
