log In disable

[jennifer0514]

hi moderator, my log in been disabled. and i paid the account yesterday. my email address is xxxxxxxxxx. what is going on

edited by computergeek541: e-mail address removed

[Anonymous]

@jennifer0514 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[pkaraa]

Did you put in wrong password too many times?

you can try Forgot my password to get assistance.

Try again in one hour. 

Else contact support agents to help you with the login issue.

[hTideGnow · Accepted solution]

Hi @jennifer0514 ,   this is open forum , it is not a good idea to have your email here.  Click on the 3dots on your post and remove it

And you paid yesterday, is your service working now?  Was it working yesterday and just stop working ?  Or it has been not working for long time and you try to reactivate it? (If it has not work for long time, how long would it be ?) 

For the login,    did you try to reset the password using Forgot Password link?  But you will have to enter the correct email address and able to answer the Security question.

If you are unable to get back to the account this way, open a ticket with PM Support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[esjliv]

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@jennifer0514 wrote:

hi moderator, my log in been disabled. and i paid the account yesterday. my email 

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@jennifer0514 

Whoops, you posted on the Public Forum. To Private message the Customer Support use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Have you tried the Forgot your password option, any luck with that?

EDIT: and hit the top 3 dots of your post to remove any personal info. from this PUBLIC forum please. thanks