locked out

[paulschneider]

@CS_Agent my autopay didn't go through and when I was trying to update my billing info I got locked out of my account. I've sent a msg to moderator_team but I need a faster response then what I'm getting there because I need to make some important calls today!

[popping]

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@paulschneider wrote:

oh the PIN! 
I can't remember what that was now. I didn't even think about that. Getting locked out on top of the billing issue isn't helping, but I'm sure it will get worked out.

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

[paulschneider]

oh the PIN! 
I can't remember what that was now. I didn't even think about that. Getting locked out on top of the billing issue isn't helping, but I'm sure it will get worked out.

[RobertQc]

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@paulschneider wrote:

@CS_Agent my autopay didn't go through and when I was trying to update my billing info I got locked out of my account. I've sent a msg to moderator_team but I need a faster response then what I'm getting there because I need to make some important calls today!

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Sorry I know it sucks. 😞 They are really busy but working hard to respond to each inquiry. Support staff is small but that’s why this service is such low cost. Rest assured you WILL be taken care of.

For me, the extremely rare time I need a moderator to respond I have to wait but the rest of the time I save a lot of money. I save about $490 a year with public mobile so its worth it.

It typically should be within 48 hours.  No need to send multiple messages unless you forgot to include your identity / pin number for verification then sending a second message (Click to send) will speed it up for you as the first response from them will be "who are you? " or "whats your pin?". 

For more information about contacting a moderator Click Here

[Dunkgirl]

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@paulschneider wrote:

@CS_Agent my autopay didn't go through and when I was trying to update my billing info I got locked out of my account. I've sent a msg to moderator_team but I need a faster response then what I'm getting there because I need to make some important calls today!

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All messages to mods are responded to in the order they were received. If you need to make calls now I suggest downloading a free voip app such as Fongo, a free number to call canada/usa to use on your phone with wifi.

The only way to get "faster service" is to pay for it, by moving up a tier to Koodo, or even more money to Telus.