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locked out

Barry14
Great Neighbour / Super Voisin

Hi 

I need assistance.  I'm am locked out of my account now for over 24 hours. i got locked out after one login in attempt with a message that said I had exceeded the number of login attempts. How do I get this resolved. I had to create a new community account to post this as I also couldn't log in to my original community account. 

3 REPLIES 3

Barry14
Great Neighbour / Super Voisin

thank you

Barry14
Great Neighbour / Super Voisin

thank you!

 

TheSterlinger
Mayor / Maire

You can submit through the chat bot and ask for a Cs agent. In the field where it asks what about then put in the information about being locked out. 

You can also wait the 24 hours to get back into your account.