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04-30-2019 10:51 AM - edited 01-05-2022 04:40 AM
i am lock out of the online and not getting my rest asswrod to my email
Solved! Go to Solution.
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04-30-2019 11:13 AM
k
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04-30-2019 11:13 AM
@Sarahmulder28 wrote:Login/UserLockedOutSorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.
Unfortunately, that's all you can do for now. As you've stated, you've already sent a message to the moderators, so it's a waiting game right now.
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04-30-2019 11:04 AM
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04-30-2019 11:03 AM
i have send them a message
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04-30-2019 11:01 AM - edited 04-30-2019 11:02 AM
First try it different browser internet,
if you still not work, you need send a private message To
public mobile customer support team (Moderators)>> Click here
When are Moderators available and how long till I get a response.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
- Monday to Friday from 8 AM to midnight Eastern time.
- Saturday and Sunday: 8AM- 10PM Eastern time.
And be patient please
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04-30-2019 10:55 AM
Contact a moderator for assistance.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437