koodo transfer URGENT

[cj1221]

I sent message to them,but no reply.Is there any customer service number,too confused.I need the number now, and cannot port by myself

[inin2007]

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inin2007 wrote:

Shazia or anyone please help me transfer my old phone number from Koodo

Shazia

I've already send PM my private information

---

Up! @Shazia_K please check PM

[inin2007]

@Shazia_K or anyone please help me transfer my old phone number from Koodo

@Shazia_K

I've already send PM my private information

[cj1221]

@Shazia_K Can you provide any process or way to cancel and get refund, I can stand worrying about this thing everyday

[bar0460]

Just want to chime in with my own experience.  I too was told there was an error and that finalization of the port could take up to 72 hours and that i would receive a confirmation text upon completion.  Well, a confirmation text was never received, but my port was successful and fully functional within an hour of hearing from the mod.  So to make a long story short, periodically reboot your phone to see if you have service.  Good luck and calm down a bit.

[Rockdaddy22]

Use google

[Rockdaddy22]

@twestacott so what should PM do, pay his phone bill. PM will reimburse him any days he gets screwed out of PM service, his old provider is not PMs problem.

[cj1221]

ok，what is the email

[PeterH]

That's just the way it is if you want to keep your old number. When porting became an option back in the day, I had porting issues with one of the big three's before too. Guidelines from CRTC indicates it typically it takes at least 2 business days and if it's longer then there could be other factors in play. For example, manual involvement is required and both carriers need to talk to each other to confirm the details.

http://www.crtc.gc.ca/eng/phone/mobile/num.htm

[alannasonfire]

@Shazia_K I still have not got a response from you, I have sent all my information needed a few times...

Thanks...

[twestacott]

Does not resolve his concern of paying for two phone services though as you need to keep your old account active in order to port the number otherwise it gets thrown back into the pool for new accounts.

[Rockdaddy22]

@cj1221 she just told you. If you want to cancel and get a refund then send an email. It's usually much quicker than 72hours.

[PeterH]

You could have been assigned a new number and start using the service immediately.

[jwestacott]

@Shazia_K I know you are very busy and you are all trying to help everyone but if you have moment could you look at mine quick? Same issue that I got an activation error but got an email that I was charged and to access the Service Portal. SIM is not working and not ported and I am not able to logon to Service Portal as I am not recognized. Again I know you are trying to get to everyon as quick as possible but I rely on my phone for my job and really need to resolve this quickly. Thanks for your hardwork

[cj1221]

what's the maximum time you need, it is really inconvenient for me to pay 2 phone service, I feel regretted to buy your plan with bad service even you don't have any customer service number. is there any way to cancel and get refund ?

@Shazia_K

[Shazia_K]

@cj1221, 

The port has been requested but the porting team needs at least 72 hours for the port to complete due to some unexpected error. 

You will be notified via text message when the port is complete. 

Thanks,

Shazia

[cj1221]

@Shazia_K There's nothing happened, please give me further instructions 

[alannasonfire · Accepted solution]

@Shazia_K I already have sent you that information, you asked me yesterday and I replied to your personal message. 

[cj1221]

REALLY APPRECIATE

[Shazia_K]

Hello @cj1221, 

I just received your message this morning, please do not double post and tag moderators several times, we are not ignoring you we are simply following the procedure to be fair with everyone. 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone. 

Thanks,

Shazia

[cj1221]

Please help me ,WAIT FOR A LONG TIME @Shazia_K @Mary_M @Jeremy_M

[cj1221]

Can you solve my problem as well, sent to you already

[Shazia_K]

hey @alannasonfire, 

I'm sorry for the delay but 4 days doesn't sound right, 

Can you send me a private message with this info: 

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

[cj1221]

@Shazia_K WE need your help please

[Rockdaddy22]

Maybe @Shazia_K will be able to help you guys, I know she's really busy, but 4 days is way too long.

[alannasonfire]

I am on Day 4 and they havent done anything with my porting problem... Also urgent ..

[cj1221]

how long they will reply

[Rockdaddy22]

Then you've done the right thing

[cj1221]

I tried by myself,it shows I need to contact them, and I sent private message already

[CaNuCk07]

@cj1221  Unfortunately there is no customer service number.  All support is provided here in the forums, by tagging moderators or sending priovate messages to the moderators for assistance.  Right now the moderators are swamped and resolutions are taking longer than normal.

Can you provide some more info on your problem?  have you already tried the port by yourself?

[Rockdaddy22]

There is no phone support with Public Mobile, that should be clear to everyone.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...