its too bad----that we cannot better track who we refer (please update platform)

[dboxtvinfo715]

😙

its too bad----that we cannot better track who we refer example on the top right under our account number there should be our referred list somewhere to better keep track.

not so organized, i only have handfull referrred clients ---plwase update platform

[LitlLdy]

---

@HALIMACS wrote:

There is, @dboxtvinfo715 

Under your My Rewards, you can expand on the right-facing triangle by the Total Rewards Earned line, then look down to refer a friend section to see the last 4 digits of the people you've referred:

---

Thanks for showing this. I keep getting referrals on my account monthly (shows 1 but no phone number) when I apparently really don’t have any! Only after paying my bill does my service shut off saying I owe more and the referral has disappeared! Somehow every month for past few months there’s a glitch and it keeps happening! Now I see what it should really look like. Thanks. 

[LurganIeUk]

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@Quigley wrote:

@LurganIeUk , Sorry, I fail to understand your point.

---

Changes on PM for tracking referrals will not change...WYSIWYG on PM and if you want more tracking you need to do it on your own. 

[RosieR]

Hi @dboxtvinfo715 please click the little arrow shown on image below and it will show your referred friends' last 4-digit numbers.  If any of your referred friends is not listed, their account could be suspended.

Have a great day

RosieR

[dboxtvinfo715]

yes FOUND IT

---thanks

[dboxtvinfo715]

found it     it was grey triangle--i see the list of numbers ===accepted solution

[HALIMACS]

@dboxtvinfo715 

The arrow isn't yellow.   I highlighted it above for easier reference.

It is there - trust us.  If you have rewards such as auto-pay or referrals, they'll show there.

Try a different browser on a different device.   

Best of Luck!!!

[dboxtvinfo715]

i am using chrome and do not see ARROW YELLOW YET------I WILL KEEP YOU UPDATED HERE IF I DO--NOW 2;15 PM EASTERN TIME OKAY

[HALIMACS]

OK, @dboxtvinfo715 

Immediately to the left of the words "Total Rewards Earned", are you stating there is no small, right facing triangle?

If not, try a different browser on a different device.   It absolutely should be there.  Click on that

I get it on both mobile and laptop.

[dboxtvinfo715]

i still have not yet seen the triangle but have clicked on reward, this is the summary i get below, sorry if i repeated this on last few threads it will be the last untill i find the triangle with my referred credit card numbers.....

below is what i get when i click rewards!

Rewards

As of today your estimated payment is: $9Your next plan cycle starts: Apr 3, 2021

Plan Cost (Including Discounts)$15

Total Rewards earned

($6)

Available funds in your account$0

As of today your estimated payment is:

---

$9

Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

Want to reduce your payment even more? Find out more here.

[dboxtvinfo715]

yes---i clicked there on reward, this is what i got below.

Rewards

As of today your estimated payment is: $9Your next plan cycle starts: Apr 3, 2021

Plan Cost (Including Discounts)$15

Total Rewards earned

($6)

Available funds in your account$0

As of today your estimated payment is:

---

$9

Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

Want to reduce your payment even more? Find out more here.

[Anonymous]

 @dboxtvinfo715 : Gotta read dude. It's all here.

[dboxtvinfo715]

no no no---offense---i did expand somewhat by clicking----so again no need to appologise i was not frustrated with you

thank you, to be clear on perception sensible subject

now i clicked on reward and got this below:

Rewards

As of today your estimated payment is: $9Your next plan cycle starts: Apr 3, 2021

Plan Cost (Including Discounts)$15

Total Rewards earned

($6)

Available funds in your account$0

As of today your estimated payment is:

---

$9

Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

Want to reduce your payment even more? Find out more here.

[HALIMACS]

@dboxtvinfo715 

It's here

[dboxtvinfo715]

when i clicked  on reward i got  this bleow---but how did yoyu get the list you showed---i only see this below after clicking on my reward button.

Rewards

As of today your estimated payment is: $9Your next plan cycle starts: Apr 3, 2021

Plan Cost (Including Discounts)$15

Total Rewards earned

($6)

Available funds in your account$0

As of today your estimated payment is:

---

$9

Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

Want to reduce your payment even more? Find out more here.

[Quigley]

@dboxtvinfo715 , All I meant is, just click on some of the icons and expand them. You might find what you're looking for. No?   I meant no offense.  So sorry, if I did.

[HALIMACS · Accepted solution]

@dboxtvinfo715 

It certainly isn't intuitive, so I understand the challenges folks face:

1. sign into your self-serve account
2. on the left, see the My Rewards section, click it
3. you'll see a line which reads Total Rewards Earned, with a small, right facing triangle to the left of it  -  click on that triangle (looks like this below)
4. below you will see your referred friends phone numbers, with all but the last for digits masked out

[Quigley]

@LurganIeUk , I kinda understand your point now, but I think Public Mobile has bigger fish to fry with how the website works. Just saying.

[Anonymous]

Did you read HALIMACS reply earlier on?

[dboxtvinfo715]

i do look around enough i do not see my referred client list is all i said

[Spudster]

---

@Quigley wrote:

@LurganIeUk , Sorry, I fail to understand your point.

---

@Quigley 

I think @LurganIeUk is writing about the option some online sites have to place personalized nicknames on certain line items/contents so a user can more easily identify and locate them within the site.

It's a good thought, however PM's self serve site cannot be customized in this way to allow user-defined settings or preferences for viewing options.

Oddly enough, the Community site has a lot more functionality and personalization settings which can be set.

Hey, we agree, @LurganIeUk !!!

[Anonymous]

 @Quigley : I'll jump in. Instead of random 4 digits...to be able to identify the actual referral. That one's Quigley, that one's LurganleUk etc. If you happen to have scored an unknown referral then it could stay as just the 4 digits if you wish.

[Quigley]

@LurganIeUk , Sorry, I fail to understand your point.

[LurganIeUk]

@Quigley 

It has been suggested to have a nickname option to allow some user entry. Similar is done on some of the credit union online access where you are allowed to tag a GIC with a name like "for property taxes" etc. 

But that won't happen this site only gets updates for promos and changes and still sits with errors and improperly operating functions along with conflicting wording. 

I would suggest that you track using excel, word, or notes or???

[Quigley]

You should look around your self service account sometimes, there's a lot of good and useful information there already.

You just have to take the time to look around.   PS.   Good job on getting as many referrals as you can!

[HALIMACS]

There is, @dboxtvinfo715 

Under your My Rewards, you can expand on the right-facing triangle by the Total Rewards Earned line, then look down to refer a friend section to see the last 4 digits of the people you've referred: