@alexam wrote:
Hi there,
I can't registered the sim I bought few hours ago. I have "invalid sim" message. So no text, no calls.
Thank you for your time
If you did not choose your plan and activate in-store, then you will need to activate your SIM card online.
Did you get the "invalid sim" message on your first try? Or did you try activating more than once?
If your SIM number got locked in a previous attempt, you will have to wait 1 hour to try again. Also suggestion to clear your browser cache and open a new tab using incognito mode.
If the "invalid sim" message persists, it may be that someone already activated your SIM number by mistake. In such rare case, you need to notify Moderators for a possible refund.
To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.
If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.
