incoming & outgoing call doesn't work

[kakaki7574]

@CS_AgentHI, my plan is basic $10.00 local call plus 50 text messeges. I am calling my daughter who's also local, getting a recorded messege that I need to add on long distance to make a call. When someone tries to call me back, it automatically disconenccted from the caller's phone. I tried to call 611 and there is no technician I can talk to. Could you please take a look at my account what the problem is? I rebooted, re-inserted sim and nothing works. 

[Dougmania]

If you run out of minutes, it will behave as described.

I found that the $10 plan is billed per minute, instead of billing by the second as I was used to. so every call that connects, you will be charged a minimum of 1 minute.

[will13am]

@kakaki7574, there may have been a provisioning issue with the account.  As suggested, contacting the moderator team to investigate may the right thing to do here.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

[adil-5aar]

are yu sure you are not run f your 50 minutes.

u can log n your account and check how many minutes you have left n your plan ..

i guess that u are run out f minutes

you can also send private message to moderator with ur email phone number and details of your probleme and they will help you to solve your probelem

Click here to send the moderators team

. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link

have a nice day