06-17-2019 07:11 PM - edited 01-05-2022 05:26 AM
I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've also tried unlocker.co.nz but that doesnt work either.
08-24-2019 03:32 PM
08-24-2019 03:27 PM - edited 08-24-2019 03:29 PM
Tried everything, reset, sim out, OS updated, sim in, checked Safari is not blocked. I may have to switch back to chatter. My unlocked se worked brown on that network, unless someone has any other ideas for me. @CS_Agent
06-24-2019 10:35 PM
@Jfo7If you are using the last few iOS 11, 12.. you do not mess with the APN settings. Apple will push the settings via the carrier profile.
06-24-2019 10:34 PM
Here is a good thread about setting up Apple phones:
06-24-2019 10:29 PM
In having the same problems, no fields available to change the settigx
Unhelpful directions!
06-17-2019 09:08 PM
So, what I didn't realize is that Safari was turned off in my data settings, and so when I tried to use it to test my data, it told me that I wasnt connected to the internet. Thanks for all your answers.
06-17-2019 08:28 PM
You can also try the SIM card in another phone and see if your data works on there.
06-17-2019 08:02 PM
If network reset does not work, maybe try factory reset. Make sure to backup info.
06-17-2019 07:50 PM
does your apn settings look like this?
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.18
MMS Proxy Post: 80
MMC: 302
MNC: 220
06-17-2019 07:49 PM
does wifi works on the phone ?
Also, is it at all likely that data function was locked by a previous carrier like if it was bought on ebay or something ? I heard something about that happening in philippines except it was android not ios. Good luck.
06-17-2019 07:47 PM
@ilovecats516 wrote:Lost phone trick didn't work.
Ok. What you can do is try contacting a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or you can tag @CS_Agent to this thread.
06-17-2019 07:43 PM
Lost phone trick didn't work.
06-17-2019 07:33 PM
@ilovecats516 wrote:Data usage is fine, and my talk and text work.
Try doing the Lost/Stolen phone trick.
What you do is you go to your Self Serve, go to "Lost/Stolen Phone" and click Suspend Service
Log out and wait a few minutes.
Log back in and go back to "Lost/Stolen Phone" and reactivate your service.
06-17-2019 07:29 PM
Data usage is fine, and my talk and text work.
06-17-2019 07:28 PM
Thanks, but it didn’t work.
06-17-2019 07:28 PM
@ilovecats516 wrote:Didn’t work.
Weird. Check your Self Serve page and check to see what your Data Usage is at.
06-17-2019 07:27 PM
I assume your talk and text works
06-17-2019 07:26 PM
Didn’t work.
06-17-2019 07:25 PM
@ilovecats516 wrote:I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've also tried unlocker.co.nz but that doesnt work either.
I just switched to Public today with my SE.
Make sure to go to: Settings > Cellular > Cellular Data Network
From ther type in the APN: sp.mb.com
Leave the rest blank.
If you have already done that, make sure to reboot your phone!
06-17-2019 07:25 PM
did you do the network reset?
06-17-2019 07:25 PM
Trying a network reset now.
06-17-2019 07:23 PM
That didn’t work.
06-17-2019 07:20 PM
that never hurts then do a reboot
06-17-2019 07:19 PM
Should I take my SIM card out and put it back in?
06-17-2019 07:17 PM
have you done a network reset?
06-17-2019 07:16 PM
@ilovecats516 , how about doing a network reset, reboot and let the phone pick up the APN information automatically.