07-31-2017 10:51 AM - edited 01-05-2022 02:32 AM
I was able to successfully port my number over from Bell. I have updated the iOS and ran the unlockit link to update my APN settings.
I have an iPhone 5. Still no data or voice.
The only spot I can update APN is under personal hotspot. I don't see all the other settings others have listed.
Help!
Solved! Go to Solution.
07-31-2017 02:01 PM
All fixed up! Voice, data and texts are now rolling thru on my good old iPhone 5.
Thanks again all
07-31-2017 12:26 PM
07-31-2017 12:03 PM
07-31-2017 11:56 AM
Moderators have responded and its on PM's end. This has been sent to support to be resolved.
Thanks for all the suggestions everyone.
07-31-2017 11:54 AM
07-31-2017 11:45 AM - edited 07-31-2017 11:46 AM
@Cangirl71 your porting has nothing to do with your carrier lock. The phone is configured to ONLY work with a Bell SIM card. They do this when you buy the phone from them as a way of preventing you from using it on other networks, such as Public Mobile. You need to get the phone unlocked by Bell before you can use it here. A factory reset will unfortunately not help. Carrier locking and porting are two different things.
EDIT: based on your last reply I am probably wrong that the phone is locked. It sounds like another issue. My apologies.
07-31-2017 11:45 AM
No I did not
I have PM accross the top and received a text from PM saying your transfer request has been completed successfully
07-31-2017 11:43 AM
07-31-2017 11:43 AM
Bell just confirmed it was successfully ported out and account cancelled. So not locked to them.
I think the Factory reset is my next plan.
07-31-2017 11:19 AM - edited 07-31-2017 11:20 AM
@Cangirl71 it sounds like your iPhone is still locked to Bell. You're going to have to contact Bell and convince them to unlock it for you even though you're no longer an active customer.
@Nsk143 those are good suggestions but for the fact her iPhone is still locked to Bell. No amount of network resetting or APN configuration will help until the phone is carrier-unlocked.
07-31-2017 11:19 AM
07-31-2017 11:12 AM
Thanks! I tried the network reset..nothing.
I sent a private message to the moderators 3 hrs ago...waiting.
If nothing else I'll do a factory reset later this evening.
Thanks
07-31-2017 11:03 AM