iPad eSIM

[asianada]

I'm having trouble accessing my account. Signed up fine, got data to work on the iPad M4 Cellular model (eSIM only). But, I cannot for the life of me access my account. It keeps wanting to send a code to the phone number of the account, but iPads aren't able to receive texts. 

Is there a workaround?

[asianada]

Needs to be setup on a cell phone first.

[TonyD50]

When you bought the physical SIM, how did you get it assigned to your account?  Did the Telus rep do that or did the PM CS_agent do that?  I'm having the same problem.  How do I assign the SIM if I can't login to my PM account as it wants to send the code to the cell number and the iPad can't receive them.

[asianada]

Ok, finally got this up and running. Wanted to post for others who run into this specific problem for the iPad Cellular.

1) Go buy a physical SIM (I picked mine up at Telus), set it up on a mobile phone to get the account started. After that, you will then get the option to have the security code sent to your secondary phone number or email.

2) Then from the iPad, login to the account and purchase an eSIM.

3) Update the APN settings.

Voila! Happy surfing.

[asianada]

Unfortauntely CS_Agent couldn't help. A physical SIM is required for the first login.

[slusagm]

that second number is not for that, it is more an Emergency number for PM to reach you but PM seldom uses it

So, just login and change the number showing on EverSafe.  if you cannot login still, you will need PM to help.  Message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin1]

@asianada - Can you please reach out to CS_Agent?

They can help you change the Eversafe ID code from your iPad phone number to your iPhone phone number. This way, you can regain access to your account. Just know that your iPhone number won’t be transferred over, but you’ll now be able to log in to My Account on your iPad eSIM.

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[asianada]

When I signed up, it did allow me to add another number. What's happening is it will send a code to that secondary number, which is great. Then the next screen, it sends a code to the iPad number. This is where I'm stuck. Not sure why it insists on sending codes to both devices.

[slusagm]

you can have the code send to your email.  Just click Didn't Receive code and the click Send Email

after you login, you can actually change the phone number to receive 2FA.  Just go to Profile, click Manage EverSafe and you can change that to another phone number