cancel
Showing results for 
Search instead for 
Did you mean: 

iMessage not activating

AdamPP
Great Neighbour / Super Voisin

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this? 

2 REPLIES 2

Rastin
Great Citizen / Super Citoyen

I just went through this took 2 1/2 days. You need to put in a ticket.  To speed things up add your name number and email to it. It should make quicker as it's the first question they ask and should save you a day in-between there response

softech
Oracle
Oracle

@AdamPP  PM currently has trouble to provision SMS with new accounts, which will affect iMessage registration.  They are working on the fix, but they can correct the issue on a case by case basis.  Please open ticket with PM support so they can resolve your SMS problem first

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Need Help? Let's chat.