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i need helping logging into my account

manjot1
Great Neighbour / Super Voisin

i am not able to log into my self serve account

4 REPLIES 4

Staliger
Mayor / Maire

@manjot1 Did you try Forgot Password function? Did you use your sign up email as username? Mods can restore your access. Contact them here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

geopublic
Mayor / Maire

@manjot1 wrote:

i am not able to log into my self serve account


@manjot1  Makes sure you are using the correct email  (Uppercase lock/Typos). If yes, then hit reset password link.

manjot1
Great Neighbour / Super Voisin

i tried that, it says i am locked out i can't reset it 

@manjot1 contact the moderators as the forgot password link failed. Ask them for a temporary password to your self service account. 

There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.