holiday bonus manually added by Agent

[yackinlyn]

Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM.

"I have applied the "More is Merrier" bonuses on both lines: 500 International Long Distance minutes and one-time 2GB data add-on.

You'll be able to see them shortly if you'll log into each of the Self Serve(online) accounts.

Just make sure to clear the cookies in the browser before logging in or use Incognito Mode."

[LitlLdy]

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@yackinlyn wrote:

Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM.

"I have applied the "More is Merrier" bonuses on both lines: 500 International Long Distance minutes and one-time 2GB data add-on.

You'll be able to see them shortly if you'll log into each of the Self Serve(online) accounts.

Just make sure to clear the cookies in the browser before logging in or use Incognito Mode."

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You had better luck than I did! I created a ticket using the simple simon & received a response back from one saying “

I do apologize for the inconvenience! For us to complete your request, we will need to wait until the end of the day due to the system has a  deployment list that works from Dec 1st to Dec 15th if after today you haven't received the SMS we can add it manually.”

I did however expect this response since the last day to receive the text isn’t over yet! 🤣

[dust2dust]

@Bainer55- Click on Get Help up top or chatbot (simon) down below.

[Bainer55]

How do I get the chatbot i dont see it anywhere

[walker1]

Being around here so long, I'm surprised you didn't get a ticket first. Strange.

[Yummy]

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@computergeek541 wrote:

It just happens to be that you conctacted them by a private messaging at a non-busy time, but doing this, your request was automatically assigned the lowest priority level. Using the chatbot is essential.

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Confirming above statement.

Had issue with bonuses too, and send private message. Waited 3 hours with no response but after creating a ticket response was within 10 minutes and all was resolved very quickly. Ticketing WORKS!

[computergeek541]

It just happens to be that you conctacted them by a private messaging at a non-busy time, but doing this, your request was automatically assigned the lowest priority level. Using the chatbot is essential.

[yackinlyn]

really, i sent the message everything was done within 5 minutes, impressed

[yackinlyn]

no problem thanks to that person who posted the helping link

[computergeek541]

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@yackinlyn wrote:

Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM.

"I have applied the "More is Merrier" bonuses on both lines: 500 International Long Distance minutes and one-time 2GB data add-on.

You'll be able to see them shortly if you'll log into each of the Self Serve(online) accounts.

Just make sure to clear the cookies in the browser before logging in or use Incognito Mode."

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Please note that tickets need to be opened by using the chatbot.  Sending a private message automatically results in slower service.

[kaytus]

@yackinlyn Thank yu for your info