hi

[Oliver66]

Hi, I'm trying to port my number from Freedom to Public Mobile. Earlier today, I tried to port to another carrier (Carrier A) but failed due to technical issues. Now, I've completed the activation and payment with Public Mobile, but the porting is stuck. My Freedom SIM is still active. Could you please re-submit the porting request for me?

[Chalupa_Batman]

Sounds like your porting request didn’t work.

There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Alternatively, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.