@Jawaher wrote:
Hello, my account was suspended because I have changed my visa card.
How ca I get things back?
I have forgotten my password to use my self serve.
I am trying to get the password reset, but I don't remember the answer i gave to the question.
Please help!!!!!
@Jawaher wow, you replied to a thread that's been dormant for more than 3 years, which has nothing to do with your issue. In the future, try creating a new topic instead for better visibility.
To your issue--you will need to reach out to the moderator team for assistance. Here's all the details you will need to do so:
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator?
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
