generic error porting phone number

[zenobiamae]

I'm having trouble with the pm website when trying to port my phone number from koodo. When I go to "change number" and submit my koodo number, instead of the page asking for the old service prodider account info, I just get a generic error message. Loging out and loging back in doesn't do anything. Can someone please fix this issue and let me know when the website's working? 

[Acekiller]

is this a known bug for koodo prepay?

[closng]

What is the generic message that you are getting?

Second what @wetcoaster said, you can try doing the port in incognito mode or with a different browser, that might help.

[wetcoaster]

Couple of points:

If you come from Koodo prepaid you need the help from the moderator team:

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, exact account information as it shows on your previous provider's statement, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Try incognito mode or a different browser. (Chrome works well.)

Use a different e-mail address than the one used on the Koodo account.