esim

[FilippChiappini]

Hello, I need assistance with my eSIM activation.

I completed the purchase and payment for my plan (30GB 5G), and I received the confirmation email. However, I am stuck on the final activation page (“Last step – Activate your SIM”).

I did not receive any eSIM QR code by email, and when I log into my account, I am always redirected to the same activation page without any option to install or view my eSIM.

I already tried logging out, using a different browser, and accessing the portal in private mode, but the issue persists.

Could you please check my account and regenerate or resend my eSIM QR code so I can complete the activation?

Thank you in advance for your support.

[umnikke8]

It sounds like you did all the steps so far on the website. As far as I am aware, the final steps need to be done in the Public Mobile app these days. That should be able to finish the activation and install the eSIM.

[FilippChiappini]

I didn't receive the email regarding the QRCode

[softech]

@FilippChiappini 

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually.  If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply