6 hours ago
my phone has been reset and i cant activate existing esim. the old QR code is not working now
6 hours ago
hi @mattcrockford yes, you will keep the same number
make sure you use PM app and login using the correct email
6 hours ago
tried but no longer available 😞
6 hours ago
do you keep the saem number with that option?
6 hours ago - last edited 6 hours ago
Try scanning the QR code in your email PM sent you during activation of the eSIM.
If you are switching to another phone then you need to purchase a new eSIM for $5.
If that didn’t work then you need a CS_Agent to help you. Click on the Chat bubble and type in Submit a Ticket or Contact Agent.
6 hours ago
@mattcrockford , e-SIM can't be reused. Please purchase another one from your online account. There should be no cost to do so.