esim not working

[mattcrockford]

my phone has been reset and i cant activate existing esim. the old QR code is not working now

[hTideGnow]

hi @mattcrockford yes, you will keep the same number 

make sure you use PM app and login using the correct email

[mattcrockford]

tried but no longer available 😞

[mattcrockford]

do you keep the saem number with that option?

[BKNS27]

@mattcrockford 

Try scanning the QR code in your email PM sent you during activation of the eSIM.

If you are switching to another phone then you need to purchase a new eSIM for $5.

If that didn’t work then you need a CS_Agent to help you. Click on the Chat bubble and type in Submit a Ticket or Contact Agent.

[will13am]

@mattcrockford , e-SIM can't be reused.  Please purchase another one from your online account.  There should be no cost to do so.