cancel
Showing results for 
Search instead for 
Did you mean: 

esim issue

BacheekAegis
Great Neighbour / Super Voisin

my phone has been reset and i cant activate existing esim. the old QR code is not working now

1 REPLY 1


@BacheekAegis wrote:

my phone has been reset and i cant activate existing esim. the old QR code is not working now


A new eSIM card will be needed. Log into your Public Mobile self serve account to make the change.  When it prompts you for a 2FA code, use the didn't get code/resend code button to have it sent to e-mail.

Need Help? Let's chat.