error message

[munchvox]

i am trying to reach someone, but when i dial the number i get a 5ut1 error no incoming calls

[munchvox]

thanks

[slusagm]

PM is Public Mobile

They can re-provision the account , pretty much like refresh the account, to clear things up

[munchvox]

PM? do you mean customer service? and what does re-provision mean

[slusagm]

You can call Canadian number with a 1 too.  

But ask PM to re-provision the account to resolve the issue

message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[munchvox]

my uncle is visiting in the states.. the acutal phone number is a candian number so if i put a 1 in front i get the message this is not a long distance call do not use 1 

[slusagm]

Usually a phone reboot would clear up.  If not, try calling with 1 in front of the number and try calling without a 1 , one of the two ways should work 

[munchvox]

my uncle is visiting in the states.. the acutal phone number is a candian number so if i put a 1 in front i get the message this is not a long distance call do not use 1 

[Handy1]

@munchvox  Try putting a 1 in-front of the 10 digit contact and try again if all else fails you can ask support to investigate 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage