eSim Registration

[JasonDes7]

My phone is eSim compatible (Samsung Galaxy A 54), but when I went to register on the app it said it was not... Now what??  

[hTideGnow]

HI @JasonDes7 

check with CS agent first and see if they can "fix" it.  They will advise to buy a physical sim or not

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437   

[JasonDes7]

I subscribed on my laptop and chose eSim.  After using my phone to scan the QR code I got the app and continued on.  On the last step of registration it said my phone was not eSim compatible (it is) and only gives me the option to contact support.  And support is non existent so I don't know what to do!

Yes I'd switch to Sim (there's one in my phone currently) but I don't know where to make these changes. 

[JasonDes7]

Not helpful but thanks for your unsolicited opinion. 

[Boki]

Avoid eSIM as it might fail at any time?
Get REAL SIM card (plastic).

Why would youwant esim at all????

[hTideGnow]

@

hi @JasonDes7 

so you used the app but unable to activate with eSIM.? are you just still at the beginning of the activation?? can you, and will you, change it to physical sim?? Physical sim is easier to manage and more flexible when changing phones or troubleshooting