@Sean16 wrote:
I just signed up with PM, and went with an eSim. I just got a message on my phone saying that the eSim activation had failed and I had to contact support
@Sean16 , did you receive the qr code to scan in your welcome email?
Is it possible that it installed but hasn’t activated? If so please try these steps below
Please try these things below to see if any help. Others have experienced similar issue & sometimes these suggestions have worked!
Reboot your phone.
In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)
If that doesn’t help please send a private message to CS_Agents.
You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from:
- Monday to Sunday: 9 AM to 10 PM EST
A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.
