@biggerple - If you have had an eSIM previously on your old device, there will be no issue when receiving a new eSIM on a new device (Fee should be waived), but going from a SIM card to an eSIM or vice versa will charge you. Check the 'Payments' tab and see if it is waived by 72 hours via a credit or when your renewal is set to be at.
If nothing else, please contact Customer Support here:
⬇️ Click the link for an Agent ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
