06-15-2023 01:29 PM
Previously with Freedom - I receieved on activation error message on my iphone xs and it says not able to activated sim can someone help me.
06-15-2023 01:37 PM
@BritneyAnna they should be able to resend you the QR code. Message them and get it sorted out
and remember to come back and tell us how it turns out. It is a new process and we all eager to know how the activation experience is 🙂
06-15-2023 01:35 PM
Yes I did. and then an error popped up.
06-15-2023 01:34 PM
@BritneyAnna You can reach out to the CS Agent directly using this link,
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
This will send them a private message and they will reply back to you.
@BritneyAnna
did you get to the stage to install the QR code for eSIM profile?
look like PM is struggling eSIM activation with iPhone at the moment. Likely it can be resolved, but need a ticket with PM support. Please message them here:
