eSIM not activated

[Parinda]

I transferred from Roger’s and it has been more than 5hrs the transfer didn’t work. I replied YES. To the message for activation. I also tried with the QR code it didn’t work. Please look into this asap.

[BW99]

Hello, I am also with rogers, ported in last night around 8pm. Still not working properly. Cannot receive calls or texts. Not sure how long I need to wait more. I raised a ticket 5 hours ago, no reply 

[slusagm]

you should be able to at least at the eSIM working for making calls

removed the old sim card or disable old esim

Check if PM esim is enabled and set as Primary.  Reboot phone and Reset network settigns

if you need PM to help, open ticket.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

HI @Parinda 

should be just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

But if you need an update,  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage