eSIM installed, cellular and data working - Still being prompted to "Set Up Cellular" on iPhone.

[MarRxK]

Background:

• New Public Mobile Client
• iPhone 11
• Installed eSIM via app (did not use QR code initially)
• Have soft reset iPhone multiple times
• Have reset network settings

Cellular and data both work but every time I access Settings->Cellular in iOS, I continue to be prompted to "Set Up Cellular." QR code no longer works as the eSIM has been initially activated.  How do I get this message to stop?

Thanks in advance.

Mark 

[MarRxK]

Thanks for the reply.  Yes, I can make and receive calls and texts. Old physical SIM has been physically removed from the phone after turning that SIM off. As such, PM is the only active eSIM.  Per your advice, I will submit a ticket if this screen continues to show.

[hTideGnow]

hi @MarRxK is PM eSIM the only sim enabled on Settings -> Cellular screen? Did you remove or disable other sim or eSIM?

and you able to make and receive calls?

if that still need help from PM support agent, submit a ticket 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

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