hi @Sandra1955
the esim might have be installed and just not configured properly
you might first make sure the old carrier sim is removed or disabled if it is an esim
And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.
In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim
If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
