eSIM gone after reboot

[Alover]

Google pixel 8, rebooted, suddenly no cellular and no SIM. I had a physical bell sim and a Public Mobile eSim, both gone.

[Alover]

Thanks everyone, I am so grateful for the community support. It took three reboots and third time was a charm. The Telus network was very dodgy yesterday, I thought that was it.

The third reboot I was in a different some location with a different cell tower, maybe it woke up the esim somehow?

[hairbag1]

@Alover 

remove the bell sim and try it in a different cellphone.

[slusagm]

did you have a major OS update?  it is unusual the sim manager not seeing the physical sim card as well

Remove the Bell sim card and reboot phone and see if the esim shows up after.  If still not, try put the Bell physical sim back and reboot and check again.  Post us a screenshot of what you see.

[hTideGnow · Accepted solution]

hi @Alover 

if physical sim card also gone, it is a problem with the phone. 

Try another reboot and try Reset Network Settings