@Mohamed_146
did you use Public Mobile app to subscribe and reached Step 6?
If you did, the app would have already installed the eSIM for you as part of the activation process and you don't need the eSIM QR code.
Check if the eSIM is installed on your phone first.
On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.
On iPhone: check Settings > Celluar and see if the Public Mobile eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on
If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)
Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.
If the eSIM cannot be found, or it is there but unable to get it working, you will need to have PM support to further assist.
PM support for further assistance. Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and unable to open ticket, please use another email to setup a new Community account and DO NOT link a phone number to it. You can then create an Expert Messaging ticket using that new account.
