eSIM Not Working Since Day 1 – Network Stuck on SOS, No Support Response & Incorrect Charges

[Piyush5767]

Hello Community,

I’m posting here because I have not received any resolution from Customer Support, despite opening a ticket and sending private messages. I’m hoping a moderator or someone from the community can help escalate this issue.

Issue Summary:

• I purchased a Public Mobile subscription 3 days ago
• I opted for eSIM, which was advertised as FREE in the plan
• Since day one, my phone has been showing “SOS” under network status
• I have not been able to use any services (calls, data, or SMS) at all
• Support Attempts (No Response):
• I have opened a support ticket
• I have sent private messages to Customer Support

As of now, I have not received any response or resolution

What I’ve Tried / Current Status:

Subscription status shows active

• eSIM has been added to my device
• eSIM is not active and the network never connects
• QR code installation was attempted but activation failed
• Device: Apple iPhone 13
• Error/Status: Unable to activate eSIM, network stuck on SOS

Billing Issue:

• Despite the plan clearly stating that eSIM is included for free, I was charged:
• $22.60 for the plan
• $5.65 for the eSIM (incorrect charge)

Total charged: $28.25

Current Concern:

It has now been 3 days with no usable service and no response from support, which is extremely frustrating for a newly purchased subscription.

At this point:

If the eSIM/network issue cannot be resolved immediately, I am requesting a full refund of $28.25 to my original payment method.

If a moderator or experienced community member can help escalate this faster, please advise.

Any assistance or escalation would be greatly appreciated.

Thank you,
Piyush

[AnneGallant]

Hi, how did you get someone to help you? I signed up on Feb 6th with no service since then. Very frustrating. I can’t send texts or call out to some numbers. 
I could use any help at all!!!!

[Gin42]

I got an response back from customer support they said mine was due to a system glitch my sim was not activated waiting on tech support could take up to 48 hours

[Gin42]

Same here I have signed up for public mobile on January 25 2026 and my eSIM is also stuck on SOS with no resolution but they did take there payment and I tried two eSIMs and they still do the same thing first was supposed to be free and I paid for the second thinking it might be different but it was the same thing sos 

[Jemi]

I've been waiting for seven days for my services to work with the eSIM, which is still not the case. It's completely crazy. It disgusts me; I'm not even interested in their service anymore because their customer service has been such a disaster.

PS : The customer service was able to solve my problem (activation and setup of my eSIM card)

[Garfunk80]

Same exact issue here too. Have any of you been able to get this resolved? 

[Nhithao]

Same for me, SOS and no services whatsoever. Phone says the physical Sim not provisioned or unregistered

Today is 3 days without being able to use services that I paid for

[AhmedElsayed]

Three days now without a response as well. Quite insane. 

[TerryOne]

Same issue here. I sent my information to Customer Service but have not received any response. At this point, this issue is already affecting our personal lives. There should be some form of compensation for the days we have been without service.

If PM is unable to handle this service, they should release the numbers back to the original provider so we can at least continue using our phones.

[Blizzy25]

I am having the same issue, in my own case I am even unable to reach support by chat or ticket. I paid to port to public mobile two days ago and unable to activate it since then. It. has been such a frustrating experience, I am no longer interested in their service. Public mobile  should cancel the account immediately and issue me a refund.

Please permit me to borrow your template and post in the community as well. 

[Arthp]

my simcard is stuck on SOS for over almost 2 days now, i bought a physical sim, swaped it in the app and it just says unregistered sim for the last 2 hrs. i created 2 tickets one on sunday and one today, havent heard back yet. 

[jnx604]

Same, this is ridiculous