double pay

[Mucho]

I would have liked to get my $36 back - and I would like to say -  thank you! - to the Community for it's great help

..... but CS agent Alex

We need your phone number backup number account number full address last I paid extra  credit card number etc

They got to be kidding - I am not putting my life into an email  for $ 36  nothing is worth that

[hairbag1]

@Mucho 

feel safe providing that info as the Customer Support agent you're dealing with, needs to be sure of who you are. Give them your PM phone number, acct number, name on acct, PM pin number..whatever they ask for.

[Sansan]

@Mucho 

Without validating CS_Agent will not be able to move forward with the problem. You will have to give them your phone number.