@harveyh wrote:
I have had the same problem today. My payment was not processed from a visa which has been used for 2 years, not expired or changes made to it or my address etc.
I thought it was a glitch so I deleted my credit card information and tried to put the card numbers back in but it will not accept any credit cards.
Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.
Enter the credit card address "exactly" as it appears on your statement.
Leave the apartment field blank. If needed enter your apartment number in the street address field.
Note: The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Edit: Addition
Autopay sometimes fail. To prevent you from losing service, the recommendation from the PM forum is to make a payment a few days before your renewal date to cover the cost of the plan. The renewal will take the money out of your Available Funds and you can leave your cc on file for the autopay reward.
